Terms and conditions

Terms are subject to change without notice. The construction, interpretation and performance of orders shall be governed by and construed in accordance with the laws of England and Wales regard to its conflict of law rules.

The use of this site and/or Sians Emporium catalogues is voluntary and is being made available to you for use in obtaining Sians Emporium products.

By ordering from Sians Emporium via this site, telephone, email or post, you agree to the following terms and conditions:

 Terms and conditions for sale of goods by Sians Emporium

 1. General Statement:

 These terms and conditions of sale (“Conditions”) apply to all Goods supplied by Sians Emporium (“Company”) whose principal place of business is at: 11 Dolau Court, Llanelli, SA15 2BX

“WE”, “US” or “OUR” means Sians Emporium.

“BUYER/ YOU/ YOUR” means the person whose order for the Goods is accepted by us. We accept orders placed by telephone, website (www.SiansEmporium.com or other group sites), mail, email and through our showroom.

“GOODS” means the goods (including any instalment of the goods), which we supply in accordance with these Conditions.

The Terms and Conditions, as well as the Returns Policy, apply to all orders placed with Sians Emporium. This includes but is not limited to orders placed via the website, mail, catalogue, telephone, email, and showroom.

By using and accessing the website you agree to be bound by company’s Terms and Conditions, as well as the Returns Policy and all applicable law. You consented to these Terms the first time you accessed this website from a particular computer or device and confirm your consent each time you use this website.

If you do not have the authority to agree to or accept company’s Terms and Conditions, you may not use or access this website.

 Product Use/ Cosmetic Use/ General Advice:

We make every reasonable effort to ensure that the information on this website is accurate and up to date. The material here is intended to provide general information and users are advised to seek further legal/ medical/ cosmetic use guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of information contained on this site.

Cosmetic Goods:
All our products intended for cosmetic use are certified and tested as required by law, and ingredients for any of these items are available via the website and upon request. Sians Emporium highly recommends that the end users of these products perform a patch test before using any cosmetic product for the first time, and periodically thereafter as allergies can develop from the repeated use of ANY cosmetic product.

Prices and Discounts:

 All prices quoted are net of VAT. We make every effort to keep the prices on our website up to date. However, any changes to said prices are subject to change without notice. The prices on the website supersede any other sources. These products are marked as such on their respective product pages. If a discount is advertised on a product page, it corresponds to that particular product (family code) only.

On occasion we may send out email and/or mail special offers/ voucher codes. Each such offer will have its own terms and conditions and these will be specified within the offer. These offers will be applied to orders compliant with the specified terms and conditions only.


 Order processing takes place Monday to Friday, 8am – 4pm, excluding bank holidays. The buyer will receive their final invoice with their delivery.


Once an order is placed, the buyer will receive an automated email confirmation with the exact copy of the order. This will include the billing and shipping addresses and any special instructions for the courier submitted to us at that point. The email will be sent to the email address registered on the buyer’s account.
The buyer is obliged to check their confirmation email and inform us as soon as possible if any errors have been made.
(NB: Sometimes the email confirmations may be filtered as SPAM so please always check the junk/ spam box for these).

Our contact details and office hours are available here:

For out of office hours contact, we advise all buyers to use our email contact details available. We advise to always quote the order/ account number in all correspondence.

When contacting us to place an order over the phone, we ask all buyers to have their registered details to hand so that we can locate their accounts.
Once the order is completed, we will confirm the total. At this stage we can take the payment over the phone (we will provide the buyer with a transaction receipt number for the payment), send a PayPal request for the payment or give our bank details for a BACS payment. We can also prepare the order for a collection in person.
Once the order is saved, the buyer will see a copy of it in their online account. If there are any errors or any changes need to be made, please do contact us via email or telephone.


If a buyer submits their order via email, we will process it manually and email a copy of a proforma invoice. The proforma invoice will list all the item codes and the final total for the order. At this stage, we will ask to confirm the order and confirm the preferred method of payment. Once the payment is submitted, we will send the order to be prepared and dispatched. 


If a buyer submits their order via the post, we will process it manually. We will then contact the customer to confirm the order and send them a copy of the proforma invoice for approval via their preferred contact method (email, post). The proforma invoice will list all the item codes and the final total for the order. At this stage, we will ask to confirm the order and confirm the preferred method of payment. Once the payment is submitted, we will send the order to be prepared and dispatched. 


We accept the following methods of payment:

  • Credit/ Debit Card
  • PayPal
  • Bank Transfer 

We reserve the right to cancel any order if we do not receive the full payment for it within 14 days from the date of submission of the order unless we have agreed an alternative timeframe with the buyer.

Please note we cannot dispatch goods until we receive the payment in full. 

Credit/ Debit Card Payment

The payment is handled by a secure external system that will capture and authorise the card details at the point of sale.
This system will generate a Unique Transaction ID each time a payment is submitted to Ancient Wisdom. The system will also send an automated email confirming these details, provided that an email address is submitted at the point of sale.

The payment is taken automatically through the PayPal system. If this method is chosen, the buyer will be redirected from our shopping cart to the PayPal site so that they can log in to their PayPal account check and confirm their details and submit the payment.

Bank Transfer
When choosing this option, we will provide the buyer with our bank details for the transfer. These can be found on the automated email order confirmation.
To avoid any delays in processing, please provide the order number as the reference for the payment. The order will be processed once the payment has been received and cleared in Sians Emporium bank account. 

Ownership of Goods

Sians Emporium retains the ownership of all supplied goods until the payment for these is made in full.

Once the full payment has been received, the ownership of the goods is transferred onto the customer.

Should the customer receive goods not listed on the final invoice or incorrect quantities of ordered goods, we advise them to contact us as soon as possible to resolve the matter.
Carriage will be calculated on a per order basis. Orders non mainland UK will be placed on hold until the delivery prices are calculated. 


Due to wide range of sizes and weights of the items we sell, we have found that some couriers are more economical for certain parcel sizes and locations. Therefore, we send orders for UK Mainland via a variety couriers. However, we aim to get their parcels to customers with 2-3 business days on average. On occasion these times may be extended due to circumstances beyond our control (e.g. weather or damage to vehicles) We notify of any changes to dispatch times on the website above the search bar if the delay exceeds an extra business day. Should you need any information on current dispatch times, please contact us via telephone or email.

We advise to provide a mobile telephone contact number when placing an order as the courier system sends automated text notifications with estimated delivery times on dispatch. We use a courier door-to-door service for all our deliveries. Buyers are obliged to provide us with full accurate delivery address and a contact telephone number (ideally a mobile telephone number).

Courier deliveries take place Monday-Friday, 7.30am – 5.30pm (excluding bank holidays). On occasion, the couriers can deliver outside of these hours, however this is usually at their discretion and it is not a service that can be purchased via Sians Emporium. Please always check your email confirmation as the shipping address on the confirmation will be the one we will pass on to our courier service provider. If you have any special instructions for your delivery i.e. safe place around your property or a neighbour that will take the delivery if you are not available, please advise us of these details at the point of sale. If special instructions are provided post-dispatch of the order, we cannot guarantee the courier will receive them in time, which may delay the delivery. ­­­

Sians Emporium is not liable for goods left safe upon request. 

Courier will attempt the delivery once and should this be unsuccessful, they will email/ text or leave a card to advise of the attempt and leave details on how to arrange a redelivery. Please contact us or follow the instructions on your missed-delivery card to complete the delivery. Should the redelivery be unsuccessful, Sians Emporium reserves the right to issue a revised delivery charge on the 3rd attempt. 

PO Box Deliveries: 

Sians Emporium does not have a delivery option that serves PO boxes. 

Dangerous Goods to Northern Ireland: 

Some of our Essential Oils are classed as Dangerous Goods. Due to courier restrictions on transportation of Dangerous Goods to Northern Ireland via road we can only use air or pallet freight for such deliveries. Air and pallet freight are subject to DG surcharge.

Please contact us via email or telephone should you require further details. 

Out Of Stock Items 

We try to keep our website as up to date as possible. If there are any out of stock items, we will deduct these from your final invoice, which will generate a refund that will be put back to the original method of payment within 1-7 business days. 

To make this process as swift as possible, we advise to always put the most up-to-date contact details on the order. We will be contacting buyers via the telephone so please make sure you provide us with a current telephone number.

If you wish for us to contact you on every out of stock item, please request this when placing your order. You can leave a message for us in the ‘special instructions’ box, email. If we cannot reach you via the telephone we will leave a voicemail if there is such option. If not – we will email. We will hold the order until 3pm the following business day and if we do not hear from you by then, the order will be shipped and the difference refunded.

A refund will be issued for any out of stock items. Refunds are processed within 1-7 days once an order has been invoiced and dispatched.

We aim to process all refunds within 1-7 business days from the invoice date, however this can take longer during the busiest periods in the year (September -January). BACS/ Cheque/ Postal Order: If there is a difference in payment, a credit against the next order will be logged on the account. Please note we do not offer a back-order service. Our website will display estimated delivery times for most products. Both these options are available via the website only and are visible once you are logged in.


If you wish to cancel your order, please inform us of this immediately via the telephone, email. We will confirm the cancellation with you in writing and refund the payment for the order.

If you cancel your order after it had already been dispatched, but it is still on the way to its destination, we will contact the courier and stop the delivery. However, we will deduct the carriage charge from the overall refund for the cancelled order. If you wish to cancel the full order or any part of an order after you have already received it, you have the right to do so within 7 days of the delivery date of the order. In such case, please contact us so that we can provide you with a Returns Form to fill in and include in the return. Please note, we will not reimburse the return postage charge or the initial delivery charge. We will request that you return the goods at your own cost.

If you wish to use our collection service, we will charge an additional return fee based on the courier service required to get the parcel/pallet returned. This will be confirmed with you prior to arranging the collection. Once the order is returned, we will refund your original method of payment less any postage charges incurred. The goods should be unopened and in their original packaging.

Please note that we do not accept returns on customized goods. 

Special Orders 

We require 20% deposit for any special order made. Should the buyer wish to cancel a special order after it has been originally confirmed and the deposit has been paid, the deposit will not be refunded.

Any goods manufactured especially for a customized order (bath bombs, soap, oil blends etc) will need to be purchased in the increments of their ‘production runs’. We can usually estimate how many of an item can be made per production run, however if there are any extra products made, the buyer will be required to purchase these also. 

11. Copyrights: 

All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets), and all other material on this website are copyright of Sians Emporium and its affiliates, or their content and technology providers.


Sians Emporium grants the permission to electronically copy and/or print in hard copy portions of this website for the sole purpose of placing an order with Sians Emporium or using this website as a shopping resource. Any other use of materials on this website (including reproduction for purposes other than those noted above, modification, distribution, or republication) without the prior written permission of Sians Emporium is strictly prohibited.

Copyright Sians Emporium on this website is the trademark or registered trademark of Sians Emporium in the UK and/or other countries. Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners. 

12. Disclaimer: 

To the fullest extent permitted at law, Sians Emporium is providing this website site and its contents on an “as is” basis and make no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Sians Emporium does not represent or warrant that the information accessible via this website site is accurate, complete or current. Price and availability information is subject to change without notice.

Except as specifically stated on this website, to the fullest extent permitted at law, neither Sians Emporium nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site.

This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Sians Emporium does not limit its liability for death or personal injury to the extent only that it arises because of the negligence of Sians Emporium, its affiliates, directors, employees or other representatives. 

a)  This agreement shall be governed by and interpreted in accordance with English and Welsh Law and the parties hereby submit to the jurisdiction of the English and Welsh Courts.

b)  Implied terms shall be executed to the fullest extent permitted by law.

c)  If either party is affected by ‘Force Majeure’ (material circumstances beyond reasonable control of that party) it shall immediately notify the other party in full of the nature and extent of the circumstances. Notwithstanding the other provisions of this agreement neither party shall be deemed to be in breach of this agreement or liable because of the Force Majeure. Where Sians Emporium has claimed Force Majeure in respect of the supply of goods or services; the Customer may choose to obtain support services from another party.

d)  Any director or representative of the Customer will be deemed to be its authorized signatory and thereby guarantee the Customer’s acceptance of its obligations under this agreement.

e)  Failure of either party to exercise or enforce any right within this agreement shall not be deemed to be a waiver of such right.